FREE RETURNS

We’ve gone paperless! As part of our commitment to sustainability we do not send out returns paperwork with orders, instead we have a simple online returns system.

We hope you will not need to return your order, but if you do all you need to hand is your order number and email address.

 

When you’re ready head over to our Returns Center. Simply enter your order number and email address and select the items that you wish to return, you will then have the option of a refund or exchange.

Use our FREE returns option with DHL for a quick and easy return. With drop off locations worldwide and the ability from several locations to book a collection at a time and place to suit you, returning could not be simpler.

 

Please note to use this service, you will need access to a printer.

 

Should you be in a location not served by DHL, we will recommend that you use your local postage service using a tracked service. Unfortunately we are unable to reimburse you if an alternative shipping service is used.

Please ensure the Returns Form is completed within 60 days of receipt of the shipment, you are able to send the items back at your earliest convenience.

 

Your items must be returned unworn and returned in its original condition.

FREE SHIPPING

Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.

Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock
delays are experienced, your goods may be delivered in instalments. All orders will require a signature on delivery.

 

To ensure your order clears customs and is delivered smoothly, we have now included customs fees within the prices you see on our website. This means no additional fees when your order arrives in your country and will be delivered to your door with no communication required. If you have any questions, please email us on customer.services@nps-shoes.com

 

Japan

Orders over ¥15,000

Free Standard Shipping - Usually delivered within 7 working days

Express Shipping – Usually delivered within 5 working days from ¥2,850

Orders under ¥15,000

Standard Shipping - Usually delivered within 7 working days from ¥3,900

Express Shipping – Usually delivered within 5 working days from ¥4,750